Who This Is For:
Captain’s Circle members who want to make the most of their exclusive, always-available concierge service.
Why It Matters:
24/7 support means you’re never alone—before, during, or after your cruise.
How to Use Your Concierge:
- Pre-Cruise:
- Planning, booking, upgrades, special requests, documentation help, packing assistance.
- During Your Cruise:
- Excursion changes, dining reservations, event coordination, onboard issues, emergency help.
- Post-Cruise:
- Lost item recovery, feedback, rebooking, or insurance claims.
Best Practices:
- Save your concierge’s direct contact info in your phone.
- Don’t hesitate to text or call—no request is too small or too big.
- Use your concierge for group communication and coordination.
Captain’s Circle Pro Tip:
Introduce your concierge to your group—they can help everyone, not just you!
Concierge Contact Info & Support Hours
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- Concierge: Mon–Fri, 9am–6pm
- 24/7 Hotline: For urgent travel changes, emergencies, or last-minute needs
Meet your concierge—contact info and support hours are in your Captain’s Circle portal. Use it anytime, 24/7!