Emergency Response Playbook

Who This Is For:
Captain’s Circle members who want to know exactly what to do—and who to call—in any travel emergency.

Why It Matters:
Preparedness means peace of mind, even when the unexpected happens.

Playbook Highlights:

• Lost Passport:
• Contact your concierge immediately
• We coordinate with cruise line and consulate for emergency documentation
• Medical Emergency:
• Use ship’s medical center for immediate care
• Concierge can arrange shoreside appointments or medevac if needed
• Missed Ship/Delayed Arrival:
• Call our 24/7 hotline—concierge will coordinate with the cruise line, rebook transfers, or arrange hotels
• Weather/Itinerary Change:
• Receive real-time alerts and compensation guidance
• Concierge negotiates perks or alternative plans

Captain’s Circle Pro Tip:
Save the emergency hotline in your phone and share it with your group before you travel.

Emergency Response Playbook PDF:

• Downloadable PDF with lost passport, medical, missed ship, and weather emergency procedures
• Key contacts and step-by-step action plans

Download the Emergency Response Playbook PDF from your portal for instant access at sea.