Meet the Team: Your Port Canaveral Experts

Who This Is For:
Loyalty members who want to know the people behind Ship Happens.

Why It Matters:
Real, local experts—not call centers—make your experience personal and reliable.

Meet Our Crew:

• Lisa, Owner/GM: Born and raised in Cocoa Beach, cruise industry pro for 20+ years.
• Mark, Ops Manager: Port logistics wizard, loves helping families plan stress-free trips.
• Tanya, Concierge Lead: Your go-to for special requests and local dining tips.
• Carlos, Booking Support: Cruise deal hunter and group travel specialist.

Our Promise:
You’ll always reach a real person—never a random call center.

Local Insider Tip:
Ask us anything about Port Canaveral—we live here and cruise here!

Support Promise and Contact Options:

• 24-hour response for Loyalty tier
• Text, email, or portal chat available
• Emergency hotline for urgent travel issues

Meet our whole team and see who’s helping you behind the scenes in your member portal.