What to Expect from Ship Happens Support

Who This Is For:
Loyalty members who want to know how support works before, during, and after their cruise.

Why It Matters:
Clear expectations = less stress and more trust.

Support Highlights:

• Before Your Cruise:
• Personalized planning help, packing guides, and pre-cruise checklists
• Text and email reminders for key deadlines
• During Your Cruise:
• Text support for urgent questions or changes (response within 24 hours for Loyalty members)
• Emergency hotline for travel issues
• After Your Cruise:
• Help with lost items, feedback, or rebooking
• Invitations to loyalty programs and referral rewards

Local Insider Tip:
Save our support number in your phone before you travel—help is always just a text away.

Support Promise and Contact Options:

• 24-hour response for Loyalty tier
• Text, email, or portal chat available
• Emergency hotline for urgent travel issues

See our full support promise and contact options in your member portal.