Who This Is For:
Captain’s Circle members who want to know exactly what to do—and who to call—in any travel emergency.
Why It Matters:
Preparedness means peace of mind, even when the unexpected happens.
Playbook Highlights:
- Lost Passport:
- Contact your concierge immediately
- We coordinate with cruise line and consulate for emergency documentation
- Medical Emergency:
- Use ship’s medical center for immediate care
- Concierge can arrange shoreside appointments or medevac if needed
- Missed Ship/Delayed Arrival:
- Call our 24/7 hotline—concierge will coordinate with the cruise line, rebook transfers, or arrange hotels
- Weather/Itinerary Change:
- Receive real-time alerts and compensation guidance
- Concierge negotiates perks or alternative plans
Captain’s Circle Pro Tip:
Save the emergency hotline in your phone and share it with your group before you travel.
Emergency Response Playbook PDF:
- Downloadable PDF with lost passport, medical, missed ship, and weather emergency procedures
- Key contacts and step-by-step action plans
Download the Emergency Response Playbook PDF from your portal for instant access at sea.